ASUS is once again under fire over how it handles warranty repairs, and this time the complaint involves a known issue on the ROG Strix G15 Advantage Edition: liquid metal leakage.
A Reddit user, u/RazzleDazzle2422, says their ROG Strix G15 Advantage Edition has repeatedly failed due to liquid metal spilling inside the laptop. This model uses liquid metal thermal compound on both the CPU and GPU to help keep temperatures down, but the laptop line has built a reputation for cases where that liquid metal can leak and cause short circuits or other internal damage.
According to the user, the first failure led to a warranty repair in which ASUS replaced or repaired the motherboard after liquid metal-related damage. About two months later, the same type of failure reportedly happened again, and ASUS again serviced the laptop under warranty and returned it.
The problem then returned a third time, but the latest repair attempt is where the situation changed. The user claims ASUS is now denying the warranty service by blaming the damage on the customer rather than treating it as a recurring defect. In an email shared by the user, ASUS reportedly cited a damaged HDMI port pin along with motherboard issues that require replacement. The email also listed cosmetic damage, something critics say is often used as justification to refuse warranty coverage.
The user disputes that explanation and says they never opened the laptop, arguing there’s no reason the damage should be considered user-induced. ASUS is reportedly asking for $377 to proceed with repairs, with the alternative being to have the laptop returned unrepaired.
The case is drawing attention because it combines two things customers often worry about: repeated failures tied to an apparent manufacturing or design weakness, and a warranty process that can shift from covered repairs to paid service after multiple incidents. For owners of the ROG Strix G15 Advantage Edition and other liquid metal-cooled laptops, it’s also a reminder to watch for symptoms of liquid metal leakage, including sudden shutdowns, no-boot behavior, display output issues, or instability that appears after normal use rather than after any hardware modifications.
