An Apple Watch owner says a normal afternoon at his laptop turned into a painful injury and a months-long customer support nightmare, after the wearable allegedly overheated on his wrist and left what he describes as a clear, watch-shaped burn.
In a detailed Reddit post, the user (posting under the name Southern_Chest_9084) recalls the incident happening on September 24, 2025. While sitting and working, he says he suddenly felt an intense surge of heat exactly where the Apple Watch was strapped. When he removed it, he claims he saw a distinct outline on his wrist with blisters, significant pain, and visible skin damage.
From there, the situation reportedly shifted from a potential product safety concern into an exhausting cycle of calls, chats, emails, and repeated explanations to different support advisors. The owner says he spent long stretches on hold—sometimes around 30 minutes—only to be transferred again or left without meaningful progress.
One of the most frustrating parts of the experience, according to the post, is what he describes as conflicting or dismissive responses. He claims at least one representative rejected the possibility that the Apple Watch caused the injury, suggesting it may have been an allergy or skin sensitivity instead. At the same time, he says support requested diagnostics and indicated the watch would need to be sent to Ireland for engineers to examine the device—leaving him feeling the case was being treated inconsistently.
The logistics apparently made things worse. The user says his nearest Apple Store was roughly 1.5 to 2 hours away, so he pushed for a pickup option. He claims one advisor initially agreed, then stopped responding. When he raised the same request with another representative, he says he was told home pickup wasn’t part of policy.
Even after making the long trip to a store, the customer claims the staff there weren’t properly briefed on his situation. Instead of being ready to handle a reported overheating and burn complaint, he says employees only referenced a “possible skin sensitivity issue” and seemed unaware of the details he had already shared with support.
By March 14, the poster said he had reached “an utter state of helplessness” after nearly six months of trying to get a clear resolution. He alleges he was ignored for extended periods, given contradictory information, and repeatedly bounced between advisors—adding that calls were dropped and representatives “disappeared.” With no outcome in sight, he says he’s now considering legal action because the usual support routes haven’t produced an investigation he considers adequate for a product safety incident.
In his words, he has spent hours making calls, submitting forms, sharing evidence, and following instructions—yet still feels the injury itself and the seriousness of the claim were never properly acknowledged. He argues that no customer should have to spend months chasing a company simply to get a potential safety issue recognized.
While the claims have not been independently verified, the story has sparked discussion among other users, with commenters sharing suggestions on steps to take when escalating difficult support cases.
