GIGABYTE RTX 5070 Ti Owner Claims GPU Failed After 11 Days, Warranty Process Still Unresolved Months Later
Buying a new graphics card is already a major expense, especially during a DRAM shortage when GPU prices can be difficult for many consumers to justify. But for one GIGABYTE RTX 5070 Ti owner, the situation reportedly became far more frustrating when the card allegedly stopped working less than two weeks after purchase.
According to a timeline shared by Reddit user “sasa_masa_99,” the GIGABYTE RTX 5070 Ti was purchased on May 13, 2026. Just 11 days later, on May 24, the graphics card reportedly failed completely. The owner then sent the GPU to GIGABYTE for a warranty claim, expecting a repair, replacement, or at least a clear explanation of the issue.
Instead, the user claims the card was returned with a note stating that it had “passed the tests successfully.” However, the owner says the GPU still did not work after being sent back, leaving them in the same position as before.
The Reddit user then sent the RTX 5070 Ti back to GIGABYTE for a second warranty attempt. This time, the company reportedly replaced or reapplied the thermal paste, but the owner says the GPU was returned without its original box and documents. More importantly, the main issue allegedly remained unresolved.
To rule out the possibility of another system component causing the failure, the owner reportedly tested the same PC with an older RTX 2070, which worked normally. The third-party seller also allegedly confirmed that the RTX 5070 Ti was showing signs of a problem and should qualify for a replacement.
The situation has drawn attention because similar complaints have surfaced in the past involving high-end GIGABYTE graphics cards. In one previous case, a WINDFORCE 3X RTX 4090 was reportedly affected by memory-related problems, with the owner claiming that VRAM errors were visible during testing. Despite that, the card was allegedly returned after basic stress testing, with the company saying it was functioning normally.
In the current RTX 5070 Ti case, the owner says that after two return attempts, GIGABYTE’s support team stopped responding to emails. Months after the original failure, the customer claims there is still no replacement, no refund, and no clear resolution.
Because the owner is based in Wrocław, Poland, one possible next step could be contacting a local consumer protection authority or relevant European consumer rights organization. If the graphics card failed within such a short period after purchase and the issue can be verified, the buyer may have legal options beyond the standard manufacturer support process.
For PC gamers and creators, stories like this highlight why warranty service and after-sales support matter just as much as raw GPU performance. A premium graphics card is a major investment, and when a product fails shortly after purchase, customers expect a fast and transparent resolution.
The case also serves as a reminder for buyers to keep all purchase records, original packaging, communication with support teams, and proof of testing. When dealing with an expensive GPU warranty claim, detailed documentation can make a major difference if the dispute needs to be escalated.
