Telecom companies are ramping up their efforts to claim the top spot as leading carriers, but not all tactics are winning customer trust. Some AT&T users have reported sales reps posting fake reviews under their names, leaving many wary. Now, T-Mobile is under fire after a longtime customer accused the company of wrongful charges despite canceling services.
In a viral TikTok video, Isabella reveals her mother’s frustration with T-Mobile. Despite being a loyal customer for two decades, her mom faced fraudulent billing of around $500 after attempting to switch to Mint Mobile. After requesting a cancellation, she stopped receiving paper bills and assumed the transition was complete. However, in February 2025, she discovered T-Mobile was still charging $120 monthly.
When questioned, T-Mobile admitted one line wasn’t canceled and promised a refund of $120 and further reimbursements. Yet, instead of delivering, they claimed charges from September to February were valid. They even added late fees, despite previously withdrawing payments automatically.
Infuriatingly, T-Mobile not only denied the promised refund but increased the demanded payment from $202 to $260 and sent the account to collections. Isabella highlights the injustice towards a longtime customer, prompting a complaint to the FCC. If these allegations hold, T-Mobile could face serious repercussions.
