A surprising laptop warranty story is making the rounds on Reddit, with one ASUS owner claiming a long string of repairs still hasn’t fixed a serious overheating problem—and that getting additional service has now become more complicated.
According to the Reddit user, the laptop eventually became unusable, prompting a return merchandise authorization (RMA) request. What followed, they say, was a frustrating cycle of repeated service attempts that never fully resolved the core issue. Over the last 18 months, the user claims the laptop has been sent in for repair 10 separate times. They also allege ASUS replaced multiple components during those RMAs, including the motherboard, battery, and power adapter, yet the system still doesn’t perform correctly.
The main complaint centers on persistent overheating and thermal throttling. The user says the laptop continues to run hot enough that performance drops under load, making it difficult to use reliably. They also claim that after a motherboard and processor change—moving from a Core i5 configuration to a Core i9—the device struggles to maintain a stable power balance between the CPU and GPU. In practical terms, that can translate into inconsistent performance and continuing heat-related slowdowns, even after major internal parts have been swapped.
What makes the case even more unusual is the user’s claim that they’re now being blocked from initiating an 11th RMA unless they agree to pay a “chargeable battery service fee.” Because they refused the fee, they say they’re unable to proceed with another repair ticket. The user also estimates the total downtime across those 10 RMAs at roughly 52 days—nearly two months without the laptop.
The poster adds that ASUS informed them it would be the last RMA, and they suggest a replacement may not be on the table right now. One reason cited is that the representative handling the case was reportedly moved to another department, leaving the situation in limbo.
While this is a single user’s account, it adds to broader online discussion about ASUS repair experiences, RMA outcomes, and what customers can realistically expect when a device keeps returning with the same unresolved problem. For buyers researching ASUS laptop reliability, warranty support, and RMA repair policies, stories like this are likely to raise tough questions about long-term after-sales service when repeated fixes don’t stick.
