Sony has recently taken a significant step regarding the Xperia 1 VII. Amidst growing concerns from users experiencing crashes and shutdowns, Sony temporarily paused sales of this smartphone. The company now confirms they’ve pinpointed the issue: a hardware defect traced to a faulty circuit board causing power supply problems.
Sony assures customers that they’ve modified their manufacturing process to prevent this defect in future units. While Sony indicates the issue only affects a “small number” of devices, they have not disclosed the exact count. That said, they are equipped to identify the affected units and have instituted a replacement program beginning July 21, 2025.
To check if your Xperia 1 VII is impacted, you should verify your IMEI number. This can easily be done by dialing *#06# using the phone app, or by checking the SIM tray and retail packaging for the 15-digit code. In the UK, users can enter their IMEI on Sony’s dedicated website to find out if their device is affected. Should your phone be part of the affected batch, replacements can be arranged through authorized service centers. Those who purchased through the Sony Online Store can contact the manufacturer directly for guidance on the replacement process.
This proactive approach not only addresses current issues but also instills confidence in future purchases by ensuring new units are free from this defect.
