Microsoft Account Deleted After Hack, Streamer Says 25 Years of OneDrive Files Were Lost
Microsoft is facing fresh criticism after a streamer claimed the company permanently deleted his account following a hack, wiping out decades of personal data and cutting off access to purchased games.
Streamer Joshua Khane shared the incident on X, saying his Microsoft account and the OneDrive storage connected to it were removed after unauthorized access was detected. According to Khane, the account held around 25 years of data, including deeply personal files such as family memories and baby photos of his son.
He also said the account was tied to thousands of euros worth of games, which he can no longer access.
The situation has sparked frustration among users who rely on Microsoft accounts for cloud storage, gaming libraries, email, and digital purchases. For many people, a single account can hold years of photos, documents, subscriptions, game licenses, and personal records, making the loss of access potentially devastating.
Khane posted a screenshot of an email he said came from Microsoft. In the message, Microsoft reportedly stated that its investigation found the account had been accessed by an unauthorized person and that the account’s security information had been changed.
The company said that under its security policies and the Microsoft Services Agreement, it could not change or reverse those security updates. As a result, Microsoft permanently suspended the account to prevent further misuse.
The email also reportedly said the decision was final and could not be undone.
One of the most concerning parts of the case involves OneDrive. Microsoft allegedly informed Khane that files stored in the linked OneDrive account were no longer accessible. The company explained that due to its encryption and privacy protections, even Microsoft engineers cannot recover files after an account has been permanently closed.
The message also noted that if the account had been used to purchase Minecraft, the purchase could not be restored. In that case, the game would need to be bought again using a new Microsoft account.
Khane reacted angrily on X, questioning how one of the world’s largest technology companies could be unable to recover a hacked account. He said the account was deleted “like it was nothing,” despite containing years of irreplaceable memories and purchases.
The case adds to growing concerns over account recovery and digital ownership. When a user loses access to a major online account, the consequences can go far beyond inconvenience. Cloud files, gaming libraries, subscriptions, emails, and personal identity tools may all be tied to the same login.
It also highlights the importance of account security. Users are often advised to enable two-factor authentication, keep recovery information updated, use strong unique passwords, and store backup copies of important files outside a single cloud service.
Still, Khane’s situation has raised a bigger question: what happens when an account is hacked, and the platform’s security response leaves the original owner locked out permanently?
Microsoft has not publicly commented on Khane’s specific claims at the time of writing.
