A frustrating RAM RMA dispute is making the rounds after one customer said his defective memory kit was rejected because the manufacturer claimed only half the kit arrived.
According to a detailed user report, the customer owned a 64GB DDR4 memory kit identified as KF432C16BBK2/64, which includes two 32GB sticks. After the kit reportedly stopped working, the user says he followed the standard return process and received RMA approval on 27.02.2026. As part of the approval, he provided photos of both RAM sticks, including the serial number labels.
The next day, 28.02.2026, he packed both DDR4 sticks together in bubble wrap, labeled the shipment with his RMA number, and sent the parcel from Germany to the service location in Ireland. Tracking indicated the package was delivered on 09.03.2026.
The issue began the same day it arrived. The company allegedly informed him that only one RAM stick was found inside the box and noted that the package did not appear to have been opened or tampered with during shipping. To support that claim, the user says he received a photo showing his cardboard box with a single stick placed on top. However, he also points out a key detail: the bubble wrap he used to secure both modules was not visible in the photo, raising concerns about what happened to the internal packaging and the second stick.
He also provided a serial reference to show the two modules were distinct. The stick the company says it received reportedly ends in P000298, while the missing module ends in P000305.
After the user challenged the result, the company reportedly stated it searched internally but could not locate the second RAM stick. Because only one module was recorded as received, the entire RMA replacement was denied, leaving the customer without a replacement and with only one faulty stick returned to him.
The situation highlights a common and difficult problem with hardware RMA shipments: once a dispute becomes “one item missing from the box,” it can be extremely hard for a customer to prove what was originally packed if there are no photos or video taken during the packing process. The user says he had not experienced issues with replacements from the company in the past, making this outcome even more unexpected.
He also claims the courier would not open an investigation after the RAM was sent back, and he has since sought outside help to push for another review of the case.
For PC builders and gamers dealing with DDR4 RAM returns, the story is a reminder of how quickly an RMA can turn into a shipping and chain-of-custody dispute—especially when returning multi-stick memory kits where missing even a single module can lead to a denied replacement.
